Tech Support

We normally reply to technical problems within 1 hour, however please allow 24 hours for us to respond to your email. Don’t forget to visit the FAQ pages, you might find your answer there.

General Inquires

Tech Support

Yes!!! ALL of our videos are downloadable. It is very easy to download videos, and there is no bandwidth limits! You can download as many videos as you like. To download the videos, Click on the download button in the video members area, and save to your computer. If you are downloading from a mobile or tablet devise you may need to install 3rd party software, such as the DropBox app to store the video.

We use MP4 video format. This seems to be everyone’s preferred video format. You can download our videos on any computer. Video Lan Player (VLC) plays almost any video. It is a great video player.

High Definition is the way to go! 100% of our videos and photos are High Definition. (majority of our videos are 1080p, 1920×1080 HD) In 2019 we have started to record videos in 4K!

If you have cancelled your membership, it might have expired. If you have not cancelled your membership, and you cannot login to your account, contact us immediately to resolve this issue.

If you have forgot your username or password, you can reset it. There is a link at the bottom of the login box that says “forgot password?” Click on that link and it will take you to the password reset page. Navigate to the login page, and click on the forgot password link.

Once you login to your account you will see a “cancel membership” link. Click on that link and it will take you to your membership information page, click on the “cancel membership” link again and confirm cancelation, and then your membership will be cancelled.